At Indo Filings, we take pride in the services delivered by us and guarantee your satisfaction with our professional services. However, due to the nature of our digital and legal services, we have specific guidelines regarding refunds and cancellations. Please read this policy carefully before purchasing any of our services.

1. General Refund Policy

When a payment of fee is made to Indo Filings, the fees paid in advance is retained by Indo Filings in a client account. Indo Filings will earn the fees upon working on a client's matter.

Refunds are strictly processed based on the stage of the service being provided. We reserve the right to approve or deny refund requests based on the conditions mentioned below.

2. Conditions for Refund

You may be eligible for a refund under the following circumstances:

• Service Not Started: If you cancel your request before we have commenced any work on your file, you are eligible for a 100% refund (minus payment gateway charges).
• Delay in Service: If there is an unreasonable delay in providing the service entirely due to our fault and beyond the promised turnaround time.
• Duplicate Payment: In case a double payment is mistakenly processed for the same service.

3. Non-Refundable Situations

Refunds will not be provided in the following scenarios:

• Government Fees & Taxes: Any government fees, ROC fees, stamp duty, or taxes paid on your behalf are strictly non-refundable.
• Work Completed: Once the service (or a significant milestone of the service) has been completed and delivered.
• Change of Mind: If you change your mind after the work has already commenced.
• Lack of Documents: If the service cannot be completed due to your failure to provide necessary documents, OTPs, or required information on time.

4. Refund Processing Time

Once your refund request is approved, it will be processed within 7 to 10 business days. The amount will be credited back to the original method of payment (Credit Card, Debit Card, Net Banking, or UPI) used during the initial transaction.